TERMS AND CONDITIONS

Effective Date: 3rd August 2024
Provider: RAD LIVE

These Terms and Conditions apply to all online music tuition services provided by RAD LIVE, a company registered in England and Wales under company number 12757606 with its registered office at 57 Ely Street, Stratford-Upon-Avon, Warwickshire, England, CV37 6LN ("RAD LIVE", "we", "us", or "our").

By enrolling in our online music lessons, you agree to abide by the following terms and conditions:

1. Lesson Registration and Scheduling

• Lessons are scheduled in advance and renew automatically unless otherwise cancelled.
  
  
• At registration, you must provide the student’s full name, age, and preferred instrument.
  
  
• Lesson times are subject to availability and may be adjusted to accommodate tutor schedules or operational needs.
  
  
• Once a sign-up form is submitted, RAD LIVE will schedule and invoice for lessons based on the provided information.
  
  

2. Fees and Payment

• All lesson fees are clearly communicated before enrolment and must be paid in advance.
  
  
• Payments are due on or before the date listed on the invoice.
  
  
• Failure to pay on time may incur late fees and may result in a temporary suspension of lessons until outstanding fees are cleared.
  
  

3. Cancellations and Rescheduling

• Lessons are non-refundable.
  
  
• At least 48 hours' notice is required to reschedule a lesson. Lessons cancelled with less notice will be forfeited.
  
  
• To cancel or reschedule a lesson, email us at: support@radlive.co.uk
  
  
• A minimum one-month written notice is required to cancel ongoing subscriptions. Fees remain due during the notice period.
  
  

4. Teacher and Student Conduct

• All students are expected to treat RAD LIVE instructors with respect during sessions.
  
  
• RAD LIVE tutors are DBS checked and trained to deliver safe and engaging online learning.
  
  

5. Equipment and Materials

• RAD LIVE will provide digital access to lesson materials at no extra charge.
  
  
• Students are responsible for having access to their own instruments and a stable internet connection.
  
  
• RAD LIVE is not responsible for issues caused by poor connectivity or faulty personal equipment.

6. Safety and Welfare

• We follow robust online safeguarding practices to protect all students.
  
  
• Any concerns about student wellbeing should be reported to our support team immediately.

7. Communication

• RAD LIVE communicates important updates (lesson changes, reminders, etc.) via email and/or SMS.
  
  
• It is the bill payer’s responsibility to ensure their contact details are accurate and up to date.
  
  
• All queries regarding scheduling or lesson concerns must be directed to support@totallyradmusic.co.uk.
  
  

8. Intellectual Property

• All RAD LIVE lesson content and materials are the intellectual property of RAD LIVE.
  
  
• Materials may not be copied, shared, or redistributed without our explicit permission.
  
  

9. Changes to Terms and Conditions

• RAD LIVE reserves the right to amend these terms and conditions at any time. Changes will be communicated via email and take effect from the date specified.
  
  

10. Termination

• RAD LIVE reserves the right to terminate lesson provision if any terms are violated by the student or guardian. Termination will be communicated with appropriate notice.
  
  

11. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the courts of England and Wales.