Privacy & Cookie Policy

Effective Date: 17 July 2025

Welcome to RAD LIVE (radlive.co.uk), a UK-based platform offering 1-2-1 online music lessons. This policy explains how we collect, use, and protect your data, and how we use cookies on our website.

1. Who We Are

Company Number: 09285241
Registered Office: 57 Ely Street, Stratford-Upon-Avon, Warwickshire, England, CV37 6LN
Contact: support@radlive.co.uk

2. What Data We Collect

We may collect the following personal information:

• Contact Details: Name, email, phone number, billing address
• Booking & Lesson Info: Lesson type, instrument, teacher preference
• Payment Info: Via secure third-party processors
• Technical Info: IP address, browser/device data, cookies
• Marketing Preferences: Your opt-ins and communication preferences

3. How We Use Your Data

We use your information to:

• Provide and manage your lessons
• Process payments and subscriptions
• Send booking confirmations, updates, and offers
• Improve your experience on our platform
• Comply with legal obligations and prevent misuse

4. Legal Grounds for Processing

We process data under the following lawful bases:

• Contractual necessity – to deliver your lessons
• Legitimate interests – to run and improve our services
• Consent – for optional marketing
• Legal obligation – where required by law

5. Who We Share Your Data With

We may share your data with trusted third parties:

• Payment providers (e.g. Stripe, PayPal)
• Email & CRM services (e.g. Mailchimp)
• Lesson providers/teachers
• Analytics & advertising platforms (see cookie policy below)

We never sell your data.

6. International Data Transfers

Some partners may be outside the UK. We ensure data protection via UK-approved mechanisms (e.g. SCCs).

7. How Long We Keep Your Data

• Active users: While your account is active
• Legal/accounting purposes: Up to 7 years
• You can request deletion of your data at any time

8. Your Rights

Under UK GDPR, you can:

• Access your personal data
• Correct any inaccuracies
• Request deletion
• Withdraw consent (e.g. marketing)
• Object to or restrict processing

9. Cookie Use on This Website

What Are Cookies?

Cookies are small files stored on your device to improve your web experience and help us understand site usage.

Types of Cookies We Use:

• Essential Cookies – Help the site function (e.g. logins, lesson booking)
• Performance Cookies – Track usage via tools like Google Analytics
• Functional Cookies – Save preferences and enhance experience
• Marketing Cookies – Help us serve relevant ads via Meta, Google, TikTok, etc.

Managing Cookies

• You can manage your cookie preferences when you first visit the site
• Change settings at any time in your browser
• Learn more: www.allaboutcookies.org

10. Third-Party Tools

We use cookies or similar technologies from:

• Google Analytics
• Meta Pixel (Facebook/Instagram)
• TikTok Pixel
• YouTube embeds

These providers have their own privacy and cookie policies.

11. Changes to This Policy

We may update this policy occasionally. We’ll always post changes on this page with the new effective date.

12. Contact

If you have questions about your data or this policy, contact us:
📧 support@radlive.co.uk